Terms & Conditions

A.W Roofing SW Ltd

Address: 117 Torr Lane, Plymouth, PL3 5UF, UK
Telephone: 07979 317757
Email: info@awroofingservice.com
Website: www.awroofingservice.com

Last Updated: November 2026

Please read these Terms and Conditions carefully before booking any roofing services. By accepting a quotation or proceeding with our services, you agree to the following terms.

1. About Us

A.W Roofing SW Ltd is a roofing company based in Plymouth, providing professional roofing services to residential and commercial customers.

Our services include new roof installations, flat roofing, roof repairs, chimney work, fascias and guttering, Velux windows and leadwork.

2. Quotations and Estimates

• All quotations are based on the information available at the time of inspection.
• Quotations will clearly outline the agreed work and estimated costs.
• Additional work not included in the original quotation may incur extra charges.
• Quotations are subject to acceptance within the stated validity period.
• Any changes to the agreed work must be approved by the customer.

3. Booking and Payments

• Work will be scheduled following acceptance of the quotation.
• Any deposit or advance payment will be agreed before work begins.
• Payment terms will be confirmed in the quotation or invoice.
• Final payment is due upon completion of the agreed work unless otherwise agreed.
• Late payments may result in additional charges where legally permitted.

4. Scope of Work

• All work will be carried out according to the agreed quotation.
• We aim to complete projects to a professional standard.
• Any additional repairs or unexpected issues discovered during work will be discussed with the customer.
• Extra work will only proceed following customer approval.

5. Materials and Workmanship

• Materials will be selected according to the agreed project requirements.
• We aim to use suitable, quality materials for all roofing projects.
• Material availability may occasionally affect project schedules.
• Any manufacturer warranties will be subject to the manufacturer’s terms and conditions.

6. Cancellations and Changes

• Customers should contact us as soon as possible if they wish to cancel or rearrange a booking.
• Cancellation charges may apply where materials have already been ordered or costs have been incurred.
• Changes to scheduled work are subject to availability.
• Any applicable statutory cancellation rights remain unaffected.

7. Access and Site Preparation

• Customers must provide reasonable access to the property and working areas.
• Any known access restrictions or potential hazards should be communicated before work begins.
• Customers should move or protect valuable items around the working area where necessary.
• We will take reasonable care to protect the property during the work.

8. Weather and Delays

• Roofing work is weather-dependent and may be delayed due to unsuitable conditions.
• Unexpected weather, material shortages or circumstances beyond our control may affect completion dates.
• Customers will be informed of significant delays where reasonably possible.

9. Customer Responsibilities

Customers agree to:

• Provide accurate information about the property and required work.
• Ensure suitable access to the site.
• Inform us of any relevant property restrictions.
• Make payments according to the agreed terms.
• Raise any concerns about the work as soon as reasonably possible.

10. Workmanship and Guarantees

• We aim to deliver all work to a professional standard.
• Any workmanship guarantee will be confirmed separately where applicable.
• Manufacturer warranties are subject to their individual conditions.
• Guarantees may not cover damage caused by external factors, lack of maintenance or unauthorised alterations.

11. Complaints

We aim to provide a reliable and professional service.

If you are unhappy with any aspect of our work, please contact us directly so we can investigate and work towards a suitable resolution.

12. Limitation of Liability

• We will take reasonable care when carrying out roofing work.
• We are not responsible for pre-existing structural defects or hidden issues outside the agreed scope of work.
• Nothing in these terms excludes or limits liability where doing so would be unlawful.
• Your statutory consumer rights remain unaffected.

13. Website Information

• Information on this website is provided for general guidance.
• Images of completed projects are examples of our work.
• Actual materials, finishes and results may vary depending on the property and project requirements.

14. Data Protection and Privacy

We respect your privacy and handle personal information in accordance with applicable UK data protection legislation, including UK GDPR.

Customer information is used for enquiries, quotations, bookings and service-related communication.

Please refer to our Privacy Policy for further information.

15. Amendments

A.W Roofing SW Ltd reserves the right to update these Terms and Conditions when necessary.

Any updated version will be published on this website.

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be handled in accordance with applicable UK law.

17. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

A.W Roofing SW Ltd
117 Torr Lane, Plymouth, PL3 5UF, UK

Telephone: 07979 317757
Email: info@awroofingservice.com
Website: www.awroofingservice.com

These Terms and Conditions do not affect your statutory consumer rights.